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Frequently Asked Questions.
Let Us Answer Your Questions!
How do I pay for services?At Aspen Nannies, we strive to provide you with as many payment options to make paying for services a convenience. Credit or Debit Card Check EFT In-Person with Cash
Does the booking price include sitter fee?The agency fee is $12 an hour and each sitter is paid directly $30-$35/hr, and increased rate during the holidays. Please note there is a daily booking fee of $15 a day a service provided.
Can I cancel and get my money back?Aspen Nannies has a 72hr cancellation policy. If services are cancelled less than 72 hours before the requested service, you will be charged a 4 hour minimum booking fee and the sitter is owed a 4 hour minimum fee.
Am I guaranteed the sitter I booked?We love if you have a sitter request! If the sitter is available for the requested date and time, you will absolutely get the sitter you requested. We always confirm the sitter with you before the requested service date.
Terms of ServicePublic Holiday rates apply. $30 service fee is added for last-minute care requests (less than 24-hours notice). Minimum 4-hour Booking. 4% processing fee for Credit Card or PayPal transactions. Overnight care is available. Please inquire for pricing. Minimum 72-hour cancelation policy (or subject to cancellation fee.)
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