Question 1

How do I pay for services?

Accepted Answer

At Aspen Nannies, we strive to provide you with as many payment options to make paying for services a convenience.
 • Credit or Debit Card
 • Check
 • EFT
 • In-Person with Cash

Question 2

Does the booking price include sitter fee?

Accepted Answer

The agency fee is $12 an hour and each sitter is paid directly $30-$35/hr, and increased rate during the holidays. Please note there is a daily booking fee of $15 a day a service provided.

Question 3

Can I cancel and get my money back?

Accepted Answer

Aspen Nannies has a 72hr cancellation policy. If services are cancelled less than 72 hours before the requested service, you will be charged a 4 hour minimum booking fee and the sitter is owed a 4 hour minimum fee.

Question 4

Am I guaranteed the sitter I booked?

Accepted Answer

We love if you have a sitter request! If the sitter is available for the requested date and time, you will absolutely get the sitter you requested. We always confirm the sitter with you before the requested service date.

Frequently Asked Questions.

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