Frequently Asked Questions.
Let Us Answer Your Questions!
How do I pay for services?
At Aspen Nannies, we strive to provide you with as many payment options to make paying for services a convenience.
Credit or Debit Card
In-Person with Cash
Does the booking price include sitter fee?
The booking price includes the hourly rate for the sitter. Each sitter makes $20-$25/hr, and $30-$40/hr during the holidays.
Can I cancel and get my money back?
Aspen Nannies has a 48hr cancellation policy. If services are cancelled less than 48 hours before the requested service, you will be charged a 4 hour minimum booking rate.
Am I guaranteed the sitter I booked?
We love if you have a sitter request! If the sitter is available for the requested date and time, you will absolutely get the sitter you requested. We always confirm the sitter with you before the requested service date.